OUR ENGAGEMENT MODEL
Interested in using our services to deliver your analytics project, and wondering how the process works?
The timeline below shows how a typical client engagement unfolds, from initial introductory call to supporting you after the project has successfully completed.
Initial Discovery Call
Most engagements start with a free, no-obligation introductory call, to better understand your requirements and see whether we're a good fit for your needs.
Click Here to set-up an introductory call if you've not done so already - we'd love to hear from you!
Solution Workshop
If our expertise aligns with your needs, we'll arrange a follow-up meeting with your team and our delivery specialists.
Together, we'll scope out the project, identify the problem to be solved, and establish the high-level data architecture.
You'll also receive an initial estimate of the work required, expressed as a number of agile analytics delivery sprints, each lasting two weeks.
Scoping & Estimating
Our delivery team then scopes the engagement, estimates the number of sprints and resources required, and then shares an estimate of costs and timeline with you
We deliver all of our client projects as a series of agile development sprints of two weeks’ duration, typically running consecutively to deliver an agreed program of work.
A typical client engagement starts with a sprint for discovery, source data audit and planning then runs for an initial three months. Most engagements then continue for 6 to 12 months depending on scope and budget with discounts available for longer-term commitments.
Statement of Work
Once we've agreed on project scope, timing, and budget, you'll receive a Statement of Work (SoW) that details:
- Background to the engagement
- Requirements to be met
- Proposed Solution and Delivery Plan
- Fee Schedule
- Any assumptions or Prerequisites
- Primary Client and Rittman Analytics Contacts
We’ll share a draft copy of the SoW for you to check, and then send the final SoW over to your contract signatory using Docusign, an e-Signature service.
Commercials and Start Date
Pricing is then discussed and agreed, and our standard Master Services Agreement is shared and signed-off by your team. A start date is then agreed, typically 2-4 weeks from the date of contract signature.
Requirements & Planning Sprint
The engagement then starts with a two-week discovery, requirements gathering and planning sprint that gives us, and you, a blueprint and roadmap for delivery of this first phase of your project.
Project Delivery
Delivery of the project phase then commences, typically running for 2-6 sprints of two-weeks duration, with regular sprint planning, standup and pairing sessions for the joint delivery team.
Support & Maintenance
Typically clients ask us to help deliver further phases of their overalll project, and once our work is complete we can set-up a support and maintenance retainer agreement to help keep things running smoothly.