Drill to Detail Ep.32 ‘What Really Works in eCommerce’ With Special Guest Will Browne

Mark Rittman

Mark is joined by Qubit colleague Will Browne to talk about a recent academic paper co-authored with Mike Swarbrick Jones on conversion optimisation techniques in the eCommerce industry. Using analytics and statistical analysis On 20 billion “user journeys” recorded in Qubit’s Google Cloud Platform-hosted Customer Data Store this paper compares techniques using data and machine learning to those based on traditional sales techniques to see whether data trumps emotion … or both have their place.